Question 1

What should I do if my delivery is returned to sender?

Accepted Answer

If your delivery is returned to us due to an invalid address, we can reship it once we have the correct address from you. Please note, you will need to cover the shipping cost. For unclaimed items, if delivery is attempted and the address is unattended, the parcel will be delivered to the nearest collection point (unless you have issued an authority to leave). If the parcel remains unclaimed and is returned to us, we can reship it, and you will need to cover the shipping cost according to the carrier's current rates.

Question 2

Shipping Policy

Accepted Answer

CORSINI will have the right to determine, in its discretion, the means of transportation used, and Purchaser will pay directly, or reimburse CORSINI for, all add on costs and expenses of such shipment (change of address, rural residential delivery, liftgate or any added expenses.
In no event will CORSINI be liable to Purchaser for
(a) any failure of any carrier to deliver any Products to Purchaser,
(b) any delay by any carrier in the delivery of any Products to Purchaser or
(c) any loss of or damage to any Products while in transit to Purchaser.

Question 3

Free Shipping

Accepted Answer

CORSINI offers free shipping in certain circumstances, which may vary  based on promotions, discounted items, and other considerations.  However, CORSINI has no obligation to inform the Purchaser about the  free shipping policy. Shipping fees may still apply at CORSINI's  discretion or where shipping charges are deemed appropriate, including  but not limited to promotional sales or discounted items. We reserve the  right to adjust or revoke the free shipping policy at any time.

Question 4

Protect Your Investment

Accepted Answer

If your order is damaged en route to your project site by the freight carrier, we will replace the damaged material at no cost to you and bill the freight company for replacement costs. Please note that this is a rare exception, as 100% of all orders leave our docks in perfect condition, but there are rare occasions when orders get damaged in transit.
CORSINI is not responsible for replacing damaged orders unless the purchaser signs for the delivery as damaged before the truck driver leaves. Please inspect your order carefully and protect your investment.

Question 5

Additional Fees

Accepted Answer

For bulk or heavy items, large items like floorstanding speakers, anything over 1.2m long or for any remote and rural locations, additional shipping fees may be required (these costs won't be calculated on the checkout page, so please call us for an accurate estimate.) Whilst we aim to be as transparent as possible online in regard to our shipping prices and delivery times, there are many variables that come into play, especially when shipping large items or shipping to rural locations.
Rural shipments are assessed on a case by case basis and charges may apply.
The purchaser may incur added fees and surcharges for and not only Re-Delivery, Storage, Remote Area Delivery, Heavyweight Residential Delivery, Western Australia Regional Surcharge, Oversize Freight...
In some cases, rural areas re-delivery fee may be waved by depot collection.

Question 6

Production Time

Accepted Answer

Lead Time depends on many variables from the type of products ordered to the size of the order and so forth + shipping time to complete the delivery to you. Your exact turnaround time will depend on many factors and can change at anytime. CORSINI will provide a more accurate estimation of your lead time at the time of order.
If you need delivery by a certain timeframe, please contact our sales department and inquire about our expedited options.
Any items that are in stock at CORSINI, will be processed and shipped out immediately. However, items that are ordered in from our supplier, are in pre-order status or are not part of our core range cannot be shipped until stock is received.

Question 7

Delivering Your Order

Accepted Answer

Please work with our team for any special care required once the truck arrives. If you need 48 hours advance notice on delivery, or a lift gate on the truck to lower the pallet to your ground, be sure to let us know during your ordering process. Note that the driver will NOT deliver your material to the inside of your building, only to your doorstep. Be sure to have someone ready to meet the driver and get the product moved indoors when driver leaves.

Question 8

Is it possible to get a phone call before my delivery?

Accepted Answer

Unfortunately, our carriers cannot call recipients before delivery. If you are unsure whether someone will be present at the delivery address, you may prefer to issue an authority to leave.

Question 9

Do I Have To Be Available At The Nominated Address To Receive My Order?

Accepted Answer

To ensure the safest possible delivery, it is recommended that you or another person are present at the nominated delivery address to receive your order. If delivery is attempted and a recipient is not available, usually the carrier will take it back to the depot and re-attempt delivery the following business day or in some cases a collection or missed delivery card will be left with further instructions.
However, if you believe that you will not have time to collect the parcel from the nearest collection point, then you may elect to issue an authority to leave. This means that the carrier will leave the parcel in a safe location in your absence.
Please note that if this option is selected then you assume complete responsibility for the parcel as soon as it is dispatched from our warehouse. Unfortunately we cannot replace lost or stolen items if you have issued an authority to leave.
Authority to leave option is usually done via a missed delivery card or through the courier web portal.

Question 10

Do You Offer International Shipping?

Accepted Answer

Yes we offer International Shipping please enquire for a quote at info@corsini.com.au

Question 11

What measures are taken to protect my items during transit?

Accepted Answer

We provide transit insurance covering any loss or damage during both domestic and international shipments. Your order is prepared with the highest level of care, using robust packaging materials like pallets, shipping cartons, courier satchels, and padded mailing bags. For extra protection, we use bubble wrap, void fill (packing peanuts or foam corner protectors), and other wrapping materials. We ensure that all items are well protected during transit, exceeding the recommended standards for safe delivery to your address.

Question 12

All Sales are Final

Accepted Answer

All sales are final. However, CORSINI will replace any orders signed for as damaged during shipping.

Acoustic Solutions

Shipping Policy

What should I do if my delivery is returned to sender?

Shipping Policy

Free Shipping

Protect Your Investment

Additional Fees

Production Time

Delivering Your Order

Is it possible to get a phone call before my delivery?

Do I Have To Be Available At The Nominated Address To Receive My Order?

Do You Offer International Shipping?

What measures are taken to protect my items during transit?

All Sales are Final

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